Terms of Purchas

1. Purchasing Through Our Website

These Terms of Purchase govern purchases made through the following online store:

Website: https://www.orannexa.com

In this document, the website is referred to as the “Site.” The Site is operated by Guizhou Zhuoding Technology Co., Ltd., which conducts business under the brand name orannexa.

By completing an order on the Site, you acknowledge that these Terms apply to your purchase, together with the following applicable website policies:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Other relevant policies published on the Site

Please review the applicable terms before submitting an order. If you do not accept these conditions, you should not proceed with a purchase.

2. Requirements for Customers

When placing an order, you represent that you are legally entitled to enter into the transaction, that the information submitted during checkout is accurate and complete, and that your purchase and receipt of the products comply with applicable laws and regulations.

Where permitted by law, communications with our customer service team may be used to respond to order inquiries, verify relevant transaction information, and improve our customer support processes.

3. Privacy and Personal Information

Information collected through the Site, checkout forms, email exchanges, and customer service interactions will be handled in accordance with our Privacy Policy.

We encourage you to review that policy to understand how personal information is collected, processed, used, and protected.

Updates to our Privacy Policy may be made when necessary to reflect changes in business operations, technical practices, or applicable legal requirements. Any updates will be implemented in accordance with relevant obligations.

4. Order Confirmation and Fulfillment

After an order is submitted, an order confirmation email will generally be sent to the email address provided during checkout.

Certain orders may require additional review before they can be fulfilled. Where reasonably necessary and permitted by applicable law, we may review an order, adjust its processing status, postpone fulfillment, or cancel it.

Such circumstances may include:

  • Products that are unavailable or affected by inventory discrepancies.

  • Errors in product descriptions, listing information, or displayed prices.

  • Transactions suspected of being unauthorized or fraudulent.

  • Technical, operational, or logistical issues that prevent successful fulfillment.

If an order is canceled after payment has been received, any applicable refund will be handled according to the circumstances, our published policies, and applicable law.

5. Product Descriptions and Display

We take reasonable steps to ensure that product information displayed on the Site, including photographs, descriptions, specifications, and prices, is accurate and informative.

Differences in product presentation may occasionally occur because of screen settings, technical limitations, product revisions, or updates to product information.

If an item delivered to you differs materially from its advertised description, please contact our customer support team. We will review your inquiry in accordance with our Return & Refund Policy and applicable consumer protection requirements.

6. Pricing and Listing Corrections

We make reasonable efforts to display correct product prices and related information.

If a pricing or listing error is identified, we may take appropriate action depending on the nature of the error and the applicable legal requirements. This may involve notifying you of the issue, reviewing the affected transaction, or canceling an order where legally permitted.

Any payment already collected for a canceled transaction will be handled under the applicable refund procedures and legal requirements.

7. Inventory and Delivery

Product availability is subject to stock levels and may change over time. An item displayed on the Site may occasionally become unavailable before an order can be fulfilled.

Order preparation and delivery are governed by the conditions stated in our Shipping Policy. Delivery estimates may be affected by circumstances including:

  • The destination and local delivery conditions.

  • The shipping service selected at checkout.

  • Customs inspections and import clearance procedures.

  • Delays caused by carriers or logistics providers.

  • Other events beyond our reasonable control.

If a product cannot be supplied after an order has been placed, we may contact you to explain the situation and discuss an appropriate resolution, including a refund where applicable.

8. Product Suitability and Variations

Before purchasing an item, please review its description, specifications, usage information, and other relevant details to determine whether it meets your needs.

You should also check whether any restrictions apply to purchasing, importing, receiving, or using the product in your location.

Depending on product revisions, inventory conditions, or destination-specific requirements, certain details such as packaging, labeling, specifications, or included accessories may vary.

Nothing in this section is intended to exclude or limit consumer rights that cannot legally be waived under applicable law.

9. Taxes, Duties, and Import Charges

Orders may be subject to taxes, customs duties, import fees, or other charges depending on the destination country or region and the applicable regulations.

Responsibility for such charges depends on relevant law, the shipping arrangement, and the terms presented during checkout. Customers may be required to pay charges imposed by local authorities where applicable.

Any taxes or duties associated with an order will be handled in accordance with applicable legal requirements and the relevant shipping arrangements. Please review the available checkout and delivery information before completing your purchase.

10. Contact Details

For questions about these Terms of Purchase, order processing, or other customer service matters, please contact us using the information below.

Brand Name:
orannexa

Legal Company Name:
Guizhou Zhuoding Technology Co., Ltd.

Customer Support Email:
service@orannexa.com

Customer Service Phone Number: 18685988952

Business Address:
Shop 14-3, Building 3, Xingyi Mall, Jushan Subdistrict, Xingyi City, Qianxinan Buyi and Miao Autonomous Prefecture, Guizhou Province, China

When contacting us about an existing purchase, please include your order number and a description of your concern to help our team review the matter efficiently.