Shipping Policy

At orannexa, operated by Guizhou Zhuoding Technology Co., Ltd., we strive to provide transparent shipping arrangements and reliable information to help customers understand our order fulfillment and delivery procedures.

We cooperate with established shipping carriers and fulfillment partners to handle orders and arrange delivery as efficiently as possible.

1. Order Processing Time

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

The processing period begins once payment verification is complete. Additional processing time may be required during busy shopping periods, promotional campaigns, public holidays, periods of increased order volume, or situations involving limited product availability.

After dispatch, a shipping confirmation email containing the relevant tracking details will be sent to you.

2. Estimated Delivery Time

The estimated delivery period following dispatch is 10–20 business days. Please account for the order processing period separately when estimating the total time from purchase to delivery.

Delivery estimates are provided for guidance and are not guaranteed arrival dates. Actual delivery times may be influenced by the destination, local courier services, customs clearance, transportation conditions, and other circumstances beyond our reasonable control.

3. Shipping Fees

orannexa currently offers standard shipping at the following rate:

Standard Shipping Fee: $2.99 USD

The applicable shipping charge will be displayed during checkout before payment is finalized. Please review the total amount payable before placing your order.

4. Fulfillment and Shipping Origin

Orders may be dispatched from our own fulfillment facilities or from facilities operated by our logistics partners. The specific fulfillment location depends on inventory availability, stock distribution, and the destination address.

Because fulfillment arrangements may differ between orders, we cannot guarantee shipment from a particular warehouse, city, or country.

5. Tracking Your Shipment

Once your order has been dispatched, you will receive a shipping confirmation email with the available tracking information.

Please allow some time for the carrier's tracking system to register the shipment and display the first tracking update. Tracking information may not be available immediately after dispatch.

If you require assistance with your shipment or tracking status, please contact our customer support team.

6. International Shipping

International delivery is available to eligible destinations, subject to carrier coverage and applicable logistical requirements.

Shipping availability may vary according to destination restrictions, customs requirements, transportation services, and other operational limitations. If delivery to your location cannot be arranged, our support team will contact you regarding the situation and any available alternatives.

7. Delayed or Missing Packages

If your package appears to be delayed or its tracking status has remained unchanged for an extended period, please contact our customer support team so that we can review the matter.

To help us investigate, please provide:

  • Your order number;

  • Your tracking number, if available;

  • Any relevant delivery information or tracking updates.

We will assess the details of your inquiry and provide reasonable assistance based on the circumstances and the information available from the shipping carrier.

8. Shipping Address Changes

If you need to correct or update your shipping address, please contact us as soon as possible after placing your order.

Address changes may be accommodated only before the order enters processing or shipment preparation. Once the package has been dispatched or transferred to the carrier, it may no longer be possible to modify the delivery address.

To reduce the risk of delivery problems, please verify your shipping details carefully before completing checkout.

9. Shipping Address Accuracy

Your shipping address may differ from your billing address.

Customers are responsible for ensuring that the delivery information entered at checkout is complete and accurate, including the recipient's name, street address, city, postal code, and any other details necessary for delivery.

Missing or incorrect address information may cause delays or prevent successful delivery.

10. Order Processing Schedule

Orders are processed on regular business days.

Purchases submitted on weekends or public holidays will generally begin processing on the next available business day. Processing schedules may vary depending on order volume, product availability, and other operational circumstances.

11. Contact Information

For questions regarding shipping arrangements, delivery updates, or address modifications, please contact orannexa using the details below.

Brand Name: orannexa

Legal Company Name: Guizhou Zhuoding Technology Co., Ltd.

Customer Support Email: service@orannexa.com

Customer Service Phone Number: 18685988952

Business Address: Shop 14-3, Building 3, Xingyi Mall, Jushan Subdistrict, Xingyi City, Qianxinan Buyi and Miao Autonomous Prefecture, Guizhou Province, China