Return & Refund Policy
At orannexa, we strive to make your shopping experience as smooth and satisfactory as possible. If a purchase does not meet your expectations, please review the following policy to understand our cancellation, return, and refund procedures.
1. Order Cancellation
You may contact us to request an order cancellation before your order enters processing or fulfillment.
If we approve your cancellation request, the payment will be refunded in full to the original payment method.
Please be aware that cancellation may not be possible once an order has been prepared for shipment or dispatched.
For the best chance of cancellation, please contact our support team promptly:
Email: service@orannexa.com
2. Return Eligibility
Eligible items may be returned within 30 calendar days of delivery, provided that they meet the following requirements:
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The product is unused and remains in its original condition.
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Original packaging, accessories, and other included components are provided where applicable.
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Proof of purchase, such as an order confirmation, is available.
Please obtain return authorization from our customer service team before mailing any item back. Returns sent without prior approval may be refused.
3. How to Start a Return
To begin the return process, email our customer support team at service@orannexa.com with the following information:
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Your order number
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The name of the product you wish to return
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The reason for your return
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Photos or videos showing the issue, if applicable
Our team will review your request and, if approved, send you the relevant return instructions.
4. Return Address
Please do not ship returned products to the company’s registered or business address unless our team specifically instructs you to do so.
Once your return request has been approved, we will provide the designated return address and explain how to send the item back.
5. Return Shipping Fees
For returns resulting from personal preference, including ordering the wrong product, changing your mind, or deciding that an item is not suitable for your needs, the customer is responsible for the return shipping charges.
If an item arrives damaged or defective, the wrong product is delivered, or the product differs substantially from its description, please contact us with relevant details and supporting images where possible. We will assess the situation and offer an appropriate resolution, which may include a replacement, refund, or return assistance at no additional cost to you.
6. Refund Processing
Once your returned item has arrived and passed inspection, we will inform you of the outcome of your refund request.
For approved returns, refunds will generally be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
The time it takes for the refunded amount to appear in your account depends on your payment provider, bank, or financial institution. Additional processing time may therefore apply.
7. Delayed or Missing Refunds
If your refund has not appeared within the expected period, we recommend taking the following steps:
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Review your bank statement or payment account again.
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Contact your bank or payment service provider to check whether the refund is still being processed.
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If the funds remain outstanding, email our customer support team for assistance.
Customer Support Email: service@orannexa.com
8. Contact Information
For questions about cancellations, returns, or refunds, please contact us using the details below.
Brand Name: orannexa
Legal Company Name: Guizhou Zhuoding Technology Co., Ltd.
Customer Support Email: service@orannexa.com
Customer Service Phone Number: 18685988952
Business Address: Shop 14-3, Building 3, Xingyi Mall, Jushan Subdistrict, Xingyi City, Qianxinan Buyi and Miao Autonomous Prefecture, Guizhou Province, China